About Xplornet's 30 day Money Back Guarantee

About Xplornet's 30 day Money Back Guarantee

About Xplornet's 30 day Money Back Guarantee

For Customers on our Fixed Wireless Platforms

Xplornet Fixed Wireless high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. To cancel your service, contact Xplornet's Customer Care Centre, 24/7/365, at .

Xplornet will refund the amounts charged towards the cost of a basic installation (where applicable, up to a maximum of $199), the one-time activation fee and any funds paid to Xplornet for the first 30 days of Internet service. Any costs charged for an enhanced installation will not be applicable for a refund. Further information on what is typically included as part of a basic installation can be found here.